Have what it takes to join the team?

Classification as Technician I or II will be based on the candidate's level of mechanical experience.

Reports To:

Director of Service / Sr Field Service Technician - West

Territory:

Southwestern US, field-based with roughly 90% travel

Schedule:

Full-time, Monday through Friday, 40+ hours per week, with occasional weekend work; overnight travel required

Classification:

Exempt

The Role:

Spend your week in the field, not at a desk. As a Biosafety Field Service Technician I, you will travel the Southwestern US servicing, repairing, and installing biosafety equipment at research, pharmaceutical, and food production facilities, with occasional trips anywhere in the continental US for installations and training. You will be the hands-on problem solver our clients count on, and the eyes and ears that help your Biosafety Account Manager grow the territory. It is a strong launchpad: we train you on our technology, our products, industry trends, and sales techniques.

About Us:

Quip Laboratories, Inc. has been family-owned since 1985 and is a leading provider of biosafety products, decontamination services, and facility hygiene solutions for research, pharmaceutical, and food production environments across the country. We are part of a family of biosafety-focused companies that also includes Halosil International-NXT (whole-room dry fogging disinfection through The Halo Disinfection System®), Oxidium Technologies (EPA-registered chlorine dioxide solutions built on the Aseptrol® platform), and WUFDS Inc. (contract manufacturing and fulfillment). Together, we form an integrated platform, from innovation and manufacturing through distribution, service delivery, and fulfillment.

What You'll Do:

Service and Repair

• Diagnose, repair, and provide preventative maintenance and technical support at current and prospective client facilities
• Respond to emergency service calls within the territory
• Complete on-site system audits and evaluations
• Assist with equipment installations, occasionally nationwide

Clients and Territory Growth

• Deliver high-touch service that builds client satisfaction and the company's reputation in the Southwestern US
• Investigate complaints, identify resolutions, and recommend improved operating techniques and system upgrades
• Spot sales opportunities and pass them to your Biosafety Account Manager; support leads, proposals, and bids
• Gather intelligence on customer needs and competitor activity
• Collaborate with internal product and service experts as they present, propose, and deliver solutions

Reporting and Safety

• Complete service and equipment inspection reports for clients, plus field reports covering all on-site time and work
• Submit expense reports on time
• Practice and adhere to best safety and training practices

What You'll Need:

• 2+ years of mechanical experience, ideally with some basic electrical and electronic knowledge (technical school may substitute for experience)
• A knack for identifying, diagnosing, and correcting operational issues
• Strong written and verbal communication skills, and comfort working directly with clients
• Valid driver's license and acceptable Motor Vehicle Record
• Ability and willingness to travel up to 90%, including overnight stays

Nice to Have:

• Technical school or college degree
• Experience in the science, research, or animal care industry
• Customer service experience
• Working knowledge of Microsoft Office (Word, Excel, Outlook, Teams, and PowerPoint)

Travel:

At least 90% of your time is spent traveling within the Southwestern US territory during the business week, including overnight stays. Occasional travel to any state in the continental US may be required for training and installations, and additional travel is possible at the discretion of the Executive Management Committee.

Conditions of Employment:

• Ability to obtain and maintain respirator fit testing, annual MMR titers, and annual TB tests
• Ability to complete pre-employment assessments, including a physical, a 50 lb lift/carry test, and a drug screen

Physical Requirements and PPE:

• Medium work: exerting up to 50 pounds of force occasionally, up to 10 pounds frequently, and a negligible amount constantly to move objects, including occasional lifting and horizontal movement
• Potential exposure to chemicals that can irritate the nasal passages, eyes, and respiratory system
• Material handling that requires the movement and manipulation of products and equipment
• PPE worn on customer sites as required: safety glasses (minimum), splash goggles, face shield, nitrile gloves, nuisance-odor disposable respirators, chemically resistant apron, protective clothing, and at times a full-face respirator

Pay and Benefits:

• Salary Range: Dependent on experience
• Sick/personal time, vacation, health/dental/vision/life insurance, and 401(k) per the Company Handbook
• At company discretion, field essentials may also be furnished: a company-paid car (after 90 days), mobile phone, laptop, tablet, gas card, expense card, and toll tag

Equal Opportunity Employer:

Quip Laboratories, Inc. is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Primary Responsibilities:

This professional's principal duties typically involve the following, but may also include additional tasks to be performed as needed:

Decontamination work as follows:

• Cleaning and wiping down customer surfaces and assets with various cleaning liquids and compounds
• Washing the walls, floors and ceilings of a facility

Using proper equipment to include, but not limited to:

• Floor Mops
• Rags
• Wet-Vacs
• Halo Foggers
• MB-10 Hurricane Foggers
• Respirators
• EZ-Foamers

Proper use & cleanup of any Quip Labs chemistries including, but not limited to:

• QuipTrol 3000
• MB-10 Tablets
• Sani-Plex 128M
• D-Foam 50
• Vimoba 128
• Vercex Wipes

Proper use and cleanup of any PPE required

Reports To:

This position reports to the Director of Customer Marketing

Position Description:

This remote, part-time Customer Service Specialist (M-F 12:30-4:30 p.m.) serves as a frontline contact for inbound and outbound communication with Quip Laboratories' customers. The position supports senior management and Biosafety Account Managers through quote generation, order entry, and timely responses to customer emails and calls, helping ensure responsive, high-quality service. Candidates must reside within 45 minutes of Wilmington, Delaware as the position may transition to an in-office role at some point.

Primary Responsibilities:

Primary responsibilities include the following. Additional duties may be assigned as needed.

Order Entry

• Accurately enter customer orders received daily via email and phone
• Ensure orders comply with applicable contracts, blanket purchase orders, and customer-specific standing orders
• Manage customer blanket purchase orders and renewal services as needed
• Aim to enter orders within one hour of receipt during scheduled working hours

Quote Generation

• Accurately prepare customer quotes
• Aim to complete quote requests in less than one hour of receipt during scheduled working hours
• Set reminders in Business Central and/or email Biosafety Account Managers as needed to ensure customers receive quotes within established timeframes
• Update and maintain the weekly quote tracker to monitor quote conversion rates and identify product categories with strong sales results

Customer Service

• Answer the customer service phone line and provide excellent, prompt service
• Respond to customer inquiries in a timely manner
• Establish and maintain positive relationships with customers
• Support Biosafety Account Managers with customer-related needs, including assistance with presentations
• Email shipment tracking information to customers by the end of the day for orders shipped that day
• Perform other duties as assigned by the Director of Customer Marketing and/or the Director of HR

Qualifications:

• Excellent organizational skills, strong attention to detail, and the ability to prioritize changing demands and manage multiple tasks
• Demonstrated data entry skills and an understanding of basic accounting principles
• Customer service experience
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, and PowerPoint)
• Microsoft Dynamics 365 Business Central experience

Position Classification:

This is a part-time position. Hours are Monday to Friday, 12:30 to 4:30 p.m. (20 hours per week).

PPE Requirements:

Use all required personal protective equipment (PPE) when entering the warehouse or performing tasks that require it.

Additional Requirements:

• Sedentary work, lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like files, supplies, and small equipment

Compensation:

A competitive hourly rate.